Digital Services        F A Q


Chatting Up a Storm : Collaborating on Chat Reference

University Library (November 29, 2013)


The Challenges Facing Higher Education in Hong Kong Today
Overview of JULAC Activities
JULAC Common Card Project
RAE 2014, Licensing, and Copyright Issues
Chatting Up a Storm : Collaborating on Chat Reference
Student Rover Service : The Pao Yue-kong Library, The Hong Kong ...
New Pedagogies with Innovative e-Learning Tools in Library Learning ...
Chinese Medicine Digital Project : Emerging Services for Teaching and ...
e-Learning Support : Connecting Library Resources to Learning Management ...
Different Strokes for Different Folks? Lingnan’s Experience with the New ...
The CUHK Learning Garden : It is MORE than a Learning Space!
Provision of Library Services at an Off-campus Study Centre
Engaging Students via E-learning : Joy, Challenges, and Opportunities
MAJOR SPEAKER : Chan, Christopher
LENGTH : 16 min.
ACCESS : Open to all
SUMMARY : In late 2011, reference librarians from Lingnan University and HKBU worked to set up a joint chat reference service. While it took time for those involved to become comfortable answering questions from another institution, the service has now reached a point where the partnership can be leveraged to achieve greater efficiencies without sacrificing service quality. This presentation will give an overview of the technology and service models used and an analysis of how well the service has been received by our users.  [Go to the full record in the library's catalogue]

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